Terms of Service

Last updated: 27 May 2026

Contents

• Part A - Website Terms
• Part B - Platform Terms

Part A - Website Terms

Governing use of scrydon.com - applies to all visitors

A1. Scope

These Website Terms ("Part A") apply when you visit or use scrydon.com (the "Site"). By accessing or using the Site, you confirm that you accept these Terms. If you do not agree, please refrain from using the Site. These Terms apply to all visitors, including prospective customers, public authorities, partners, and other stakeholders.

A2. No offer; separate product terms

The Site provides general information about Scrydon. It is not an offer or commitment to provide any product or service. Use of any Scrydon products or services is governed by Part B of these Terms and any applicable Order Form, which take priority over Part A in the event of conflict. Any pilots, proofs of concept, evaluations, or production deployments of the Scrydon platform are governed by Part B and any applicable separate written agreement.

A3. Intellectual property

All content on the Site - including text, images, logos, and design - belongs to Scrydon BV or its licensors and is protected by intellectual property law. You may view and print pages for personal, non-commercial use. You may not copy, modify, or distribute any content without Scrydon's prior written permission.

A4. Acceptable use

You agree not to use the Site in any way that is unlawful, harmful, or that could damage or disrupt the Site or interfere with others. In particular, you must not attempt to access Scrydon's systems without authorisation, test the Site's security, or use the Site to distribute malicious content.

A5. Third-party links

The Site may link to other websites. Scrydon does not control those sites and is not responsible for their content or availability. Accessing any third-party link is at your own risk and subject to that third party's terms and policies.

A6. No warranties

The Site and its content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including as to accuracy, completeness, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by Belgian law. Scrydon does not warrant that the Site will be uninterrupted, error-free, or free from harmful components.

A7. Limitation of liability

To the maximum extent permitted by Belgian law, Scrydon and its affiliates shall not be liable for any indirect, incidental, or consequential damages, including loss of profit, revenue, data, or business opportunities, arising out of or in connection with your use of, or inability to use, the Site. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under Belgian law.

A8. Privacy and cookies

When you use the Site, Scrydon may process personal data, for example if you complete a contact form. Please see Scrydon's Privacy Notice and Cookie Policy for details. For privacy matters, those policies take priority over these Terms.

A9. Changes

Scrydon may update the Site and these Terms at any time. The "Last updated" date at the top indicates when changes were made. Continued use of the Site after changes constitutes acceptance of the updated Terms.

A10. Governing law and jurisdiction

Part A is governed by Belgian law. Any dispute arising from your use of the Site will be brought exclusively before the competent courts of Ghent, Belgium.

Part B - Platform Terms

Governing access to and use of the Scrydon Agentic AI Platform - applies to all customers under an Order Form

B1. Parties and agreement

Scrydon BV, a company incorporated under Belgian law, with registered office at Zonnestraat 93, 9100 Nieuwkerken-Waas, Belgium, enterprise number BE 1034.697.119 ("Scrydon", "we", "us"), provides the Scrydon Agentic AI Platform (the "Platform") to business customers ("Customer", "you") under these Terms. Part B applies from the earlier of: (a) the date the Customer first accesses the Platform; or (b) the date an Order Form referencing these Terms is executed.

These Terms are a business-to-business (B2B) agreement. The Platform is not intended for use by consumers or natural persons acting outside their professional capacity. The individual accepting these Terms warrants they have authority to bind the Customer organisation.

In the event of conflict between Part B and an Order Form, the Order Form takes precedence.

B2. Definitions

"AI Model" means any foundation model or AI system that the Customer selects, procures, and integrates with the Platform. Scrydon is not the provider of any AI Model used by the Customer.

"Agentic Workflow" means an automated, multi-step workflow orchestrated by the Platform, which may involve AI-generated outputs, tool invocations, and sequential decision-making.

"Authorised Users" means the Customer's employees, contractors, and agents authorised to access the Platform on the Customer's behalf.

"Customer Data" means any data, content, or information submitted, input, or processed by or on behalf of the Customer through the Platform.

"Deployment Mode" means the infrastructure configuration chosen by the Customer: (a) Air-Gapped; (b) On-Premises; or (c) Cloud (Customer's chosen cloud provider). In all Deployment Modes, the Customer operates and controls its own infrastructure. Scrydon does not host or access Customer infrastructure or Customer Data.

"Documentation" means technical and operational documentation for the Platform made available by Scrydon.

"Fees" means the charges payable by the Customer as set out in the applicable Order Form.

"Intellectual Property Rights" means patents, copyright, trademarks, trade secrets, database rights, and all other intellectual property rights, whether registered or unregistered.

"Order Form" means a written or electronic order document setting out the subscription tier, Fees, Subscription Term, and any specific terms agreed between the parties.

"Subscription Term" means the period during which the Customer is authorised to use the Platform, as set out in the Order Form.

B3. Licence and access

B3.1 Licence grant

Subject to these Terms and payment of applicable Fees, Scrydon grants the Customer a non-exclusive, non-transferable, non-sublicensable, revocable limited licence during the Subscription Term to access and use the Platform solely for the Customer's internal business purposes in accordance with the Documentation and any applicable Order Form.

B3.2 Deployment and infrastructure

The Customer is solely responsible for selecting and operating its Deployment Mode and for managing its own infrastructure, cloud provider relationship, and AI Model provider relationship. Scrydon provides the Platform software only. Scrydon does not host, access, control, or bear responsibility for the Customer's infrastructure, cloud environment, or AI Model in any Deployment Mode.

B3.3 AI Model selection

The Customer is responsible for selecting, procuring, configuring, and governing any AI Model it integrates with the Platform. Scrydon makes no representations or warranties regarding the Customer's chosen AI Model. The Customer must ensure it has all necessary rights, licences, and contractual arrangements (including applicable data processing agreements) with its AI Model provider.

B3.4 Restrictions

The Customer shall not, and shall ensure Authorised Users do not:

• copy, modify, reverse engineer, decompile, or create derivative works of the Platform or its source code, except to the extent permitted by applicable mandatory law;

• sublicence, resell, rent, lease, or transfer the Platform to third parties except as expressly permitted by an Order Form;

• use the Platform for any unlawful purpose or in violation of applicable law, including the EU AI Act, GDPR, or sector-specific regulation;

• use the Platform to develop competing AI or workflow automation products without Scrydon's prior written consent;

• circumvent, disable, or interfere with security or access control features of the Platform;

• remove or obscure any proprietary notices on or within the Platform;

• use the Platform to process personal data in a manner that violates applicable data protection law.

B4. Agentic AI - customer obligations and AI governance

B4.1 Customer responsibility for AI outputs

The Platform enables Customers to build and operate Agentic Workflows. The Customer is solely responsible for: (a) the design, configuration, and operation of its Agentic Workflows; (b) the selection and governance of the AI Model used; (c) reviewing and validating AI-generated outputs before relying on them or acting upon them; and (d) implementing appropriate human oversight mechanisms, particularly where AI-generated outputs may influence consequential decisions.

B4.2 Human oversight

The Customer acknowledges that AI-generated outputs may contain errors, inaccuracies, or hallucinations. Scrydon strongly recommends that AI-generated outputs are not relied upon without appropriate human review. The Customer is solely responsible for establishing and maintaining adequate oversight practices for all Agentic Workflows.

B4.3 EU AI Act compliance

Where the Customer's Agentic Workflows fall within the scope of Regulation (EU) 2024/1689 (the EU AI Act), the Customer, as deployer, is responsible for compliance with all applicable EU AI Act obligations, including transparency requirements, human oversight obligations, conformity assessments, and fundamental rights impact assessments. Scrydon does not assume the role of AI system provider under the EU AI Act unless expressly agreed in a separate written agreement.

B4.4 Acceptable use of AI capabilities

The Customer shall not use the Platform's AI capabilities to:

• generate or distribute content that is unlawful, harmful, defamatory, discriminatory, or violates the rights of any third party;

• engage in AI practices prohibited under the EU AI Act, including social scoring, real-time biometric surveillance in public spaces, or subliminal manipulation;

• process special categories of personal data (GDPR Article 9) without a valid legal basis and appropriate safeguards;

• engage in deception, fraud, or impersonation;

• generate AI content directed at third parties without making legally required disclosures regarding the AI nature of such content.

B4.5 AI disclosure

Where the Customer uses Agentic Workflows to interact with or generate outputs for third parties (including the Customer's own customers or end-users), the Customer is responsible for all required disclosures regarding AI involvement in accordance with applicable law, including the EU AI Act and sector-specific regulations.

B5. Data and privacy

B5.1 Customer Data ownership and control

The Customer retains all ownership and control of Customer Data. In all Deployment Modes, Customer Data remains within the Customer's own infrastructure. Scrydon does not access, host, store, or process Customer Data in the course of providing the Platform under these Terms.

B5.2 No DPA required for platform use

Because Scrydon does not host or access Customer Data in any Deployment Mode, no data processing agreement (DPA) between Scrydon and the Customer is required for Platform use. The Customer is responsible for ensuring appropriate DPAs are in place with its AI Model provider, cloud provider, and any other third-party services integrated with the Platform.

B5.3 Account and licence data

Scrydon processes personal data of Customer account holders and Authorised Users (such as names and email addresses) for account administration and licence management, acting as data controller. Such processing is governed by Scrydon's Privacy Notice available at scrydon.com/privacy.

B5.4 Customer GDPR obligations

The Customer is responsible for ensuring its use of the Platform, Agentic Workflows, and AI Model integrations complies with GDPR and applicable national data protection law, including maintaining a valid legal basis for any processing of personal data and fulfilling data subject rights.

B5.5 Security

The Customer is responsible for the security of its own infrastructure and Deployment Mode environment. Scrydon maintains appropriate technical and organisational security measures for the Platform software. Each party shall promptly notify the other of any actual or suspected security incident affecting the Platform or, in the Customer's case, Customer Data.

B6. Fees and payment

B6.1 Subscription fees

The Customer shall pay the Fees set out in the applicable Order Form. Fees are payable in advance unless otherwise specified. All Fees are stated exclusive of VAT and applicable taxes. Invoices issued to Belgian VAT-registered customers will be structured electronic invoices transmitted via the Peppol network in accordance with Belgian mandatory e-invoicing legislation (Law of 6 July 2023). Customers who are Belgian VAT-registered enterprises must be capable of receiving invoices via Peppol and must provide their Peppol ID at onboarding.

B6.2 Payment terms

Unless otherwise specified in the Order Form, invoices are payable within thirty (30) days of the invoice date. Scrydon reserves the right to charge interest on overdue amounts at 8% per annum above the European Central Bank's base rate, accruing from the due date.

B6.3 Subscription renewal

Unless otherwise stated in the Order Form, subscriptions automatically renew for successive periods equal to the initial Subscription Term at Scrydon's then-current list price, unless either party provides thirty (30) days' prior written notice of non-renewal.

B6.4 Price changes

Scrydon may adjust Fees upon at least sixty (60) days' written notice. Fee changes take effect at the next renewal of the Subscription Term.

B6.5 Refunds

All Fees paid are non-refundable except where required by applicable law or where Scrydon terminates these Terms without cause, in which case Scrydon will refund prepaid unused Fees on a pro-rated basis.

B7. Intellectual property

B7.1 Scrydon IP

Scrydon owns all Intellectual Property Rights in and to the Platform, including all software, algorithms, orchestration logic, and Documentation. No rights are granted to the Customer other than those expressly set out in these Terms.

B7.2 Customer IP

The Customer owns all Intellectual Property Rights in Customer Data and in the specific workflow configurations created by the Customer using the Platform. The Customer grants Scrydon a limited, non-exclusive licence to use such configurations solely to provide, maintain, and improve the Platform.

B7.3 Feedback

If the Customer provides feedback to Scrydon, Scrydon may use such feedback without restriction or compensation. The Customer waives any moral rights in feedback to the fullest extent permitted by applicable law.

B7.4 AI-generated outputs

The Customer acknowledges that the Intellectual Property status of AI-generated outputs may be uncertain under applicable law. The Customer is solely responsible for assessing and managing any IP risks associated with AI-generated outputs produced through its chosen AI Model.

B8. Confidentiality

Each party agrees to hold the other's Confidential Information in strict confidence, using at least the same degree of care as it uses to protect its own confidential information (no less than reasonable care), and not to disclose it to third parties or use it for any purpose other than performing obligations under these Terms. Confidentiality obligations do not apply to information that: (a) is publicly known without breach; (b) was known to the Receiving Party prior to disclosure; (c) is received lawfully from a third party; or (d) must be disclosed by law or regulatory authority, provided prompt written notice is given where legally permitted.

B9. Warranties and disclaimers

B9.1 Scrydon warranties

Scrydon warrants that: (a) it has the right to grant the licences set out in these Terms; (b) the Platform will materially conform to the Documentation during the Subscription Term; and (c) any support services agreed in the Order Form will be provided with reasonable skill and care.

B9.2 Customer warranties

The Customer warrants that: (a) it has authority to enter into these Terms; (b) its use of the Platform complies with applicable law including the EU AI Act and GDPR; (c) it has all necessary rights to Customer Data; and (d) it will implement appropriate human oversight and governance for all Agentic Workflows.

B9.3 Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCRYDON PROVIDES THE PLATFORM "AS IS" AND "AS AVAILABLE." SCRYDON MAKES NO WARRANTY THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. SCRYDON EXPRESSLY DISCLAIMS ALL WARRANTIES NOT SET OUT IN CLAUSE B9.1, WHETHER EXPRESS, IMPLIED, OR STATUTORY. SCRYDON DOES NOT WARRANT THE PERFORMANCE, SAFETY, ACCURACY, OR LEGALITY OF ANY AI MODEL SELECTED BY THE CUSTOMER, AND EXPRESSLY DISCLAIMS ALL LIABILITY FOR AI-GENERATED OUTPUTS PRODUCED THROUGH CUSTOMER-SELECTED AI MODELS.

B10. Limitations of liability

B10.1 Exclusion of indirect losses

NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, HOWEVER CAUSED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

B10.2 Aggregate cap

Each party's total aggregate liability arising out of or in connection with these Terms shall not exceed the total Fees paid or payable by the Customer in the twelve (12) months immediately preceding the event giving rise to the claim.

B10.3 Exceptions

Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) liability that cannot be limited by applicable Belgian law; or (d) the Customer's infringement of Scrydon's Intellectual Property Rights.

B11. Indemnification

The Customer shall indemnify and hold harmless Scrydon and its officers, directors, and employees from any claims, damages, losses, and costs (including reasonable legal fees) arising from: (a) the Customer's use of the Platform in breach of these Terms; (b) the Customer's selection or use of any AI Model; (c) Customer Data or Customer configurations infringing third-party rights; (d) non-compliance with applicable law including the EU AI Act or GDPR; or (e) AI-generated outputs produced through the Customer's Agentic Workflows.

Scrydon shall indemnify the Customer from third-party claims alleging that the Platform (excluding AI Models and Customer configurations) infringes third-party Intellectual Property Rights, provided the Customer promptly notifies Scrydon, grants Scrydon sole control of the defence, and provides reasonable cooperation.

B12. Term and termination

B12.1 Term

These Terms commence on the Effective Date and continue for the Subscription Term, unless terminated earlier.

B12.2 Termination for cause

Either party may terminate upon written notice if the other party: (a) materially breaches these Terms and fails to cure within thirty (30) days of written notice; (b) becomes insolvent or enters any analogous insolvency proceeding; or (c) ceases to carry on business.

B12.3 Suspension

Scrydon may suspend access to the Platform immediately if: (a) the Customer's use poses a security risk to the Platform or other customers; (b) required by applicable law or a regulatory authority; or (c) the Customer has failed to pay undisputed Fees within ten (10) days of written notice. Scrydon will restore access promptly upon resolution.

B12.4 Effect of termination

Upon expiry or termination: (a) all licences cease immediately; (b) the Customer shall cease all use of the Platform; (c) each party shall return or destroy the other's Confidential Information on request; and (d) accrued rights and obligations survive termination.

B13. Third-party services and integrations

The Platform may enable integrations with third-party services, APIs, and tools. Scrydon does not endorse or control any third-party service and accepts no responsibility for them. The Customer's use of third-party services is subject to the relevant third-party terms. The Customer is solely responsible for its integrations and for ensuring compliance with applicable law.

B14. Changes to the platform and terms

Scrydon may update or modify the Platform and will provide reasonable notice of material changes that adversely affect the Customer's use. Scrydon may update these Terms upon at least thirty (30) days' notice of material changes. Continued use of the Platform after the effective date of updated Terms constitutes acceptance.

B15. Governing law and dispute resolution

B15.1 Governing law

Part B and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of Belgium, excluding its conflict of law principles.

B15.2 Amicable resolution

The parties shall first attempt to resolve any dispute through good-faith negotiations. Either party may initiate this process by written notice. The parties shall have thirty (30) days from such notice to reach an amicable resolution.

B15.3 Jurisdiction

If a dispute cannot be resolved through negotiation, each party irrevocably submits to the exclusive jurisdiction of the courts of Ghent, Belgium. For enterprise customers, the parties may agree in an Order Form to refer disputes to ICC arbitration seated in Brussels, conducted in English under ICC Rules.

B16. General

B16.1 Entire agreement

These Terms, together with any applicable Order Form, constitute the entire agreement between the parties and supersede all prior agreements relating to the Platform. In the event of conflict, the Order Form takes precedence.

B16.2 Severability

If any provision is found to be invalid or unenforceable, it shall be modified to the minimum extent necessary or severed. Remaining provisions continue in full force.

B16.3 Waiver

No failure to exercise any right constitutes a waiver. No waiver is effective unless made in writing.

B16.4 Assignment

The Customer may not assign these Terms without Scrydon's prior written consent. Scrydon may assign these Terms in connection with a merger, acquisition, or sale of substantially all its assets upon written notice.

B16.5 Force majeure and hardship

Neither party shall be liable for failure or delay in performance resulting from circumstances beyond its reasonable control, including acts of God, pandemic, government action, or infrastructure failure, provided the affected party notifies the other promptly in writing and uses all reasonable endeavours to mitigate the impact. Where a fundamental and unforeseeable change of circumstances renders performance excessively onerous for one party, that party may request renegotiation in accordance with Article 5.74 of the Belgian New Civil Code. If the parties cannot agree within thirty (30) days, either party may submit the matter to the courts or agreed arbitral tribunal for adaptation or termination of the agreement.

B16.6 Notices

Notices shall be in writing, sent by email with delivery confirmation or by registered post. Notices to Scrydon shall be sent to [email protected].

B16.7 Independent contractors

The parties are independent contractors. These Terms do not create any partnership, joint venture, employment, or agency relationship.

B16.8 Language

These Terms are executed in English. In the event of any inconsistency between an English version and any translation, the English version prevails. Belgian customers whose registered office is in the Dutch-speaking region may request a Dutch (Nederlandse) version of these Terms. Where required by applicable Belgian language legislation, the Dutch version shall be provided prior to or at the time of signing an Order Form. The language version agreed in the Order Form shall govern the contractual relationship with that customer.

B17. Contact

For enquiries regarding these Terms:

Company	Scrydon BV
Address	Zonnestraat 93, 9100 Nieuwkerken-Waas, Belgium
General enquiries	[email protected]
Legal notices	[email protected]
AI Governance & Data Protection	[email protected]
VAT	BE 1034.697.119

Approval

Name	Role	Signature / Date
Cornelia Kutterer	CLO / DPO / AI Governance Lead	May 2026
Nathan Bijnens	CEO	May 2026

Version History

Version	Date	Description	Author	Approved
1.0	January 2026	Initial website Terms of Service	Cornelia Kutterer	Nathan Bijnens
2.0	May 2026	Added Part B - Platform Terms; restructured as unified document	Cornelia Kutterer	Nathan Bijnens