Human-Agent Outage Response Coordination

An outage doesn't wait for a shift change, but today the incident response often does — each new team or operator coming on duty has to be brought up to speed on what an agent already triaged and what a previous operator already decided, and that re-briefing costs minutes that matter during an active event.

The AI OS keeps outage response as one coordinated process regardless of who's on shift: agents triage telemetry and stage recommended actions, operators approve or override at defined checkpoints, and the full incident state — what's been tried, what's pending, who decided what — carries forward automatically instead of resetting at every handoff.