Emergency Call Triage & Dispatch Support

Nothing in a control room is more time-critical than the gap between the first word of a call and the moment a unit is moving. That gap is mostly spent typing: address, incident type, priority, units, all keyed while the caller is still talking, often in a second language.

The platform listens alongside the dispatcher, produces a structured record of the call as it unfolds, and applies the service's own dispatch protocol to propose an incident type and priority. It cross-references the address against the map, the unit status board and the protocol's unit requirements, and pre-fills the dispatch. The dispatcher stays in control: every proposal is a suggestion to confirm, change or override, and the override is recorded.

Emergency calls contain health data, location and sometimes criminal allegations, and control rooms fall under the Law Enforcement Directive and national emergency-services law. The transcription and models run on the service's own infrastructure, so the audio and the record never leave it.